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Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

How to apply for an assisted collection

If no one in your household is physically able to put the bin outside of your property, you may qualify for an assisted collection. This means our waste collectors will take the bin from its usual storage place and return it after emptying.

Here's a step by step guide to show you how to apply for an assisted collection online:

Once you have filled out an application via your online account our team will review it and be in contact with you.

Find out more about assisted collections.