Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

How to access your account

Step by step guide of how to access your account:

Go to your Sunderland City Council 'My Account' and login.
Select 'Click here' to access your Waste and Recycling account and requests.

Here's a video of the step by step guide showing you how to access your account: