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Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

Tell us your views

The council's Adult Services team welcomes feedback from customers and their family. This feedback is invaluable in helping us to continue to provide good quality services.  

We are pleased to receive comments and suggestions on how we can improve our services to you.

Provide feedback

The council has made a commitment to respond to customer feedback, including complaints, positively, and to provide a high standard of response to complainants, no matter what their complaint or where in the council they report it. We view complaints, as well as positive feedback, compliments and comments, as a means of identifying how we can promote customer satisfaction and improve our services.

Make a complaint

Customer services