Digital Switchover
The network that's been powering landline calls is due for an upgrade, and if you're a landlord, business, community group or resident, you may be impacted.
In May 2024, industry experts John Livermore, Openreach and Christopher Duckling-Breed, Sunderland Care and Support discussed the impact of the switchover, and how to support vulnerable communities through the change. Watch the video. You can download Sunderland Care and Support (PDF) [1MB] and Openreach's (PDF) [807KB] presentations, which were shared at the Webinar.
Sunderland Care and Support are supporting over 5,500 Telecare Customers make the switch, read more about their journey here.
Events
If you need some guidance, join us in June to get advice on the digital switchover from BT, EE, and PlusNet. Residents can come along and find out more about the switchover. At City Hall representatives from Sunderland Care and Support, and the Smart Cities Team will be on hand to ensure that no one and nowhere is left behind.
19th and 20th June, 9am to 3pm at Speculation Place Car Park, Concord, Washington. NE37 2AS Download Washington Poster (PDF) [180KB]
- 27 June, 10am to 3pm at Sunderland City Hall, Platers Way, City Centre, Sunderland, SR1 3AA Download Sunderland Poster (PDF) [180KB]
Leaflets and Posters
To spread the word and raise awareness about the digital switchover you can download a flyer which explains about the Digital Switchover, what the benefits are and what you should ask your telephone provider, and a poster which warns about criminals scamming people.
A5 Flyer (PDF) [570KB] about the Digital Switchover
A3 Poster (PDF) [449KB] warning: Beware of Scams!
Further Information
Read about BT, EE and PlusNets Programme for the switchover.
Keep up to date with information from Ofcom, the UK Communications Regulator overseeing the broadcasting, telecommunications and postal industries.
View a partner toolkit, telecare checklist and find out more about the implications from the Local Government Association Switchover Hub.
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