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Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

Run Hide Tell

Thankfully, firearms and weapons attacks in the UK are rare, but tragic events from around the world remind us of the need to always be prepared. Having a plan will help you stay safe and could save your life

In the unlikely event of a terrorist attack, remember to follow RUN HIDE TELL - guidance which can be applied to many situations and places.

RUN

  • escape if you can
  • consider the safest options
  • is there a safe route? RUN, if not HIDE
  • can you get there without exposing yourself to greater danger?
  • insist others leave with you, but don't let their indecision slow you down
  • leave belongings behind
  • do not attempt to film the incident. RUN

HIDE

If you cannot RUN, HIDE:

  • find cover from gunfire
  • if you can see the attacker, they may be able to see you. Cover from view does not mean you are safe. Bullets can go through glass, brick, wood and metal. You must still HIDE, even if you are behind a locked door
  • find cover from gunfire behind substantial brickwork or heavy reinforced walls
  • be aware of exits
  • try not to get trapped
  • be quiet, silence your phone and turn off vibrate
  • lock and barricade 
  • move away from the door

TELL

When it is safe to do so, TELL by calling 999.

What do the police need to know? If you cannot speak or make a noise, listen to the instructions given to you by the call taker:

  • nature of the incident - what is happening?
  • location - where is the incident taking place? Give an address or general location
  • suspects - where are the suspects?
  • direction - where did you last see the suspects?
  • descriptions - describe the attacker, numbers, features, clothing, weapons etc.
  • further information - casualties, type of injury, building information, entrances, exits, hostages etc.
  • stop other people entering the building if it is safe to do so

Please also see the Counter Terrorism Policing's additional resource, RUN HIDE TELL leaflet (opens new window)