Contacting you for feedback

Contacting you for feedback

If you have received some support from Adult Services, we will contact you to check you are still improving and are managing well at home.  

Your feedback is really important to us and will be used to support your review and will enable us to look at what we are doing well or where we may need to improve how we deliver services.

How will we do this?

You'll receive a phone call before your annual review is due. This will be an automated call with a few simple questions and options for you to answer and will only take five minutes of your time. The call will be made to your mobile phone if you have one, otherwise the call will be made to your landline.

How will you know it's Adult Services calling you?

There are a few things that will make it clear that the call is from Adults Services:

• The number calling you will be 0191 574 0438 where the call is made directly to you
• The number will be 0191 574 0439 where the call is made to your carer/advocate

The automated voices will begin by saying: 'Hello, this is a call for<Your first name and last name> from Sunderland City Council. Following your recent contact with Adult Services, we are calling to find out how you are managing."

If you are unable to answer the call, we'll leave a voice message inviting you to answer the questions by either:

• Ringing us back on the number provided in the voice message, or
• Answering the questions online via the link provided in a SMS text message that will also be sent to you

Why are we doing this?

What you tell us during the call will help us prepare for your upcoming review, making sure you're getting the right support to help you live independently.