Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

Additional financial support

If you are struggling financially, are vulnerable, and are unable to meet your immediate needs, you may be eligible for additional support. For information about wider support in Sunderland, please click on the links below for more information:

Sunderland City Council - Financial wellbeing support hub.

Sunderland City Council - Make your money go further checklist.

Sunderland City Council - Local Welfare Provision

Gentoo Group - Support for Tennants

Northumbrian Water - Financial support

Government Integration loans

You may be entitled to apply for an integration loan if you are 18 years of age or over. Integration loans must be paid back but they are interest free. Loan applications can be made for items or activities that will help your integration into society. This could be help with housing, getting a job or education.

Information on the loan and an application form can be found at Gov.uk - refugee integration loan or you can request a form from the contact details provided in the accompanying paperwork that is provided with your decision letter.