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Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

Security guards and key holding services

In 2020, Sunderland City Council awarded a contract to Support Services Group Ltd (SSG) worth an estimated £1,251,657 for security guarding and key holding services to 14 locations in the city. This industry is predominantly made up of local employees and pays the National Living Wage (£8.20 to £8.72) to security guards for their services. In accordance with the council's policy as a UK Living Wage Employer, this was the first procurement resulting in the real Living Wage (£9.30) to be paid to all low wage employees working on the contract, giving a boost to the local economy.

In addition to the increase to the wages of employees, SSG also committed to a further £1,181,695 of social value worth, including:

  • Employing more local people
  • Providing more opportunities for disadvantaged people
  • Improving skills for local people

Although the Covid-19 pandemic has changed the focus for Support Services Group Ltd they have still provided the following to date:

  • Local suppliers engaged on this contract has exceeded the target of 43 by eight, bringing the total to 55
  • All staff have access to the company's mental health portal, which advised them how to maintain their mental wellbeing and signpost them to support organisations
  • Working with Centrepoint to ensure there is support for staff who find themselves homeless
  • Currently working to be 100% paper free, currently achieving 98%