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Planned System Maintenance - Limited Service

Sunderland City Council will be carrying out planned system maintenance from 12 noon on Friday 5th June until 7am on Tuesday 9th June. During this period, we will only be able to respond to urgent enquiries. If your enquiry is not urgent, please contact us before or after these times when full services will be available. We apologise for any inconvenience caused and thank you for your understanding.

Help with energy and water costs

Energy bill costs

Millions to see energy bills rise by up to £139 as Ofgem hikes price cap, this sharp rise will impact half the population who are on variable or default rates and prepayment meters: Check if the energy price cap affects you | Ofgem

Help with energy bill costs for self-funded care home residents

A new portal allows eligible UK households to apply for £400 in support from the Government's Energy Bills Support Scheme. It is aimed at those who do not have direct contact with energy suppliers, including partly or wholly self-funded care home residents.

To find out more and check eligibility go to the GOV.UK Apply for energy bill support if you do not get it automatically page. Those who need additional support can call 0808 175 3287 to help them through the process.

Reducing energy costs - Sunderland City Council

Water rates

You may be entitled to some help depending on your income: www.nwl.co.uk/help/ or call 0345 717 1100. This could include reducing or capping your water charges.