Digital Inclusion Strategy

Our vision

We envision a digitally inclusive city where everyone, regardless of age, ability, income, or background, has the access, skills, confidence and support they need to take part and thrive in a digital world.  As technology continues to change, we will listen, learn and adapt. By working together with our communities, partners and organisations, we will build a city that feels connected, confident and inclusive.

Will we be a city where:

• Digital inclusion is fair and equitable, supporting those who face the greatest barriers
• People have access to reliable, high‑quality connectivity
• Digital skills and literacy continue to grow at all ages and stages of life
• Residents feel confident, safe and informed when using digital services
• Public services are more efficient, effective and designed around people
• Digital inclusion supports economic opportunity, health and wellbeing, education and employment and a more sustainable future

Our vision is for digital progress to reduce inequality, build trust and help everyone share in the benefits of a connected city.

Our priorities (As easy as A, B, C)

Our engagement with employees, councillors and partners has helped us identify five clear priorities. Together, these priorities reflect what people need to access, use and benefit from digital technologies in their everyday lives.

A:  Access for everyone:  

Affordable, reliable internet, data and devices. Everyone should be able to get online without cost or connectivity being a barrier.  This includes access to good quality internet, sufficient data and appropriate digital devices.

B:  Build digital skills: 

Essential digital skills and literacy for all ages.  People of all ages need the skills and knowledge, to use digital tools in ways that support learning, work, health and everyday life.

C:  Confidence to connect: 

Making going online feel safe, simple and enjoyable. Getting online should feel like opening a door to new possibilities and enjoyable, not a maze of passwords and worries. Confidence to connect is about helping people trust themselves and the tools they use, so they feel secure and supported every step of
the way.

D:  Digital services that work for people: 

Inclusive, accessible and community focused design.  Public and community services should be easy to use, clearly designed and accessible to everyone, including those with additional needs. 

E: Engagement: 

Collaborate and deliver a unified approach. Digital inclusion works best when we work together within the council and across city partners. A joined-up approach helps avoid duplication, build trust and make the best use of shared resources.

If you would like to learn more please read our     Digital Inclusion Strategy, 2026 to 2035 (PDF, 1 MB)